Zucora Offers Free Access to Training Platform

Product protection plan provider Zucora is now offering its Champions training platform to its market partners at no cost.

The artificial intelligence training technology helps home furnishings retail sales associates (RSAs) build selling skills while enhancing their product knowledge.

“We’re helping RSA teams benefit from quality training that is modern, effective and enjoyable to use,” says David Cohn, vice-president of sales at Zucora.

The mobile platform offers a fresh, practical approach to sales training that fits the realities of today’s retail environment, including bite-sized training modules that are easily accessible on the sales floor; a gamified environment that encourages progress and friendly competition; virtual webinars to support and help guide RSAs; and incentives that deliver valuable rewards just for learning.

RSAs are rewarded SellPoints when they complete short courses and correctly answer skill-testing questions that aid in knowledge retention. SellPoints can be accumulated and redeemed for valuable gift cards and merchandise. The more RSAs learn, the more they earn.

Retailers that use Champions have reported improved transaction conversion rates, more engaged and motivated RSAs, increased product protection attachment rates and exceptional customer experiences.

“Free use of the Champions solution is one more way we’re helping our market partners elevate their financial performance with improved sales results,” says Cohn.

SmartOne partners have unlimited free access to the Champions platform, as well as RSA onboarding and ongoing support provided by Zucora.

Retailers not offering the SmartOne program are able to use Champions with a 90-day free trial or subscribe at a low monthly cost.