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Retail Matters
Performance Reviews Should be an Ongoing Process
In most businesses, performance reviews don’t take place at all and, in businesses where they do take place, they’re often dreaded by both parties and generally ineffective. Here’s a simple thought, performance reviews should be a process,…
Businesses Don’t Die from a Single Shot to the Head
Businesses don’t die from a single shot to the head. They die, slowly but surely, from a thousand uncompleted tasks. One of my new business coaching clients has several key staff who don’t do what they’re asked to do. They don’t even do…
A Lesson on Brand Clarity from Canada’s Conservative Party
The Conservative Party of Canada (CPC) keeps choosing leaders who are unelectable and who are despised by at least half of the party’s members. The reason is simple, they don’t know who they are.
What’s the reason for their total lack of…
Lessons from the Pandemic: Eight Industry Perspectives
The COVID-19 pandemic has been the lead story on every television newscast and on the front page of every major newspaper in this country for the past year. At press time, almost 900,000 Canadian had contracted the disease, just over 22,000…